Shipping & Returns
We deliver every sparkle with care β and handle every return with respect.
β¦ Shipping Information
We currently offer three shipping options:
- Standard Tracked Shipping (β¬9.90):
- Reliable tracked delivery for orders under β¬95. Estimated delivery: 7β14 business days.
- Free Tracked Shipping (Orders β¬95+):
- Enjoy complimentary tracked shipping on all orders over β¬95.
- Expedited Priority Shipping (β¬14.90):
- Faster delivery with priority handling and full tracking. Estimated delivery: 5β9 business days.
- Processing Time:
All orders are prepared within 1-3 business days after payment confirmation. - Tracking:
Every order comes with a tracking number, sent to your email once shipped.
We're committed to careful, secure delivery β every time.
β¦ Returns & Exchanges
We understand that sometimes, a piece may not be quite right.
Thatβs why we offer a 14-day return window from the day your package arrives.
- Returns are accepted for unused, unworn items in original packaging.
- Customers are responsible for the return shipping cost.
- Final sale items are not eligible for return.
To initiate a return, please email us at luminique@lumegems.com with your order number and a brief explanation.
β¦ Damaged or Defective Items?
Weβll gladly offer a replacement or full refund, depending on your case.
If possible, please include clear photos so we can assist you more efficiently.
β¦ A gentle note
Luminique is committed to thoughtful delivery and heartfelt service.
Weβre a small brand, and every return matters β to both us and you.