ORDER & PAYMENT
All product prices include VAT where applicable. For international orders, additional duties or taxes may apply depending on your local customs.
We accept some major credit cards, PayPal, and other secure payment methods available in your region. All transactions are encrypted and safe.
We process orders quickly to ensure timely shipping, so changes can’t always be guaranteed. If you made a mistake, please contact us as soon as possible — we’ll do our best to help.
Absolutely. Our website uses industry-standard SSL encryption to protect your personal and payment information.
Many Luminique pieces come in elegant, gift-ready packaging. However, some items may vary in style.
If you're shopping for a gift, feel free to reach out — we’ll be happy to check if gift wrapping is available for your chosen piece.
Need a copy of your invoice or have a question about your order? Please email us at luminique@lumegems.com
Once you place an order, you’ll receive a confirmation email within a few minutes. If you don’t see it, please check your spam folder — or reach out to us at luminique@lumegems.com
SHIPPING
Please see our "Shipping & Returns" page for the most up to date information on delivery options for each region.
We ship worldwide. For most international orders, standard delivery takes 5–12 business days, depending on your destination.
Some remote areas may require additional time. Express shipping options may be available — please check at checkout or contact us if unsure.
It depends on your shipping destination.
Some regions may be eligible for duty-free shipping, while others may require customs duties or VAT upon delivery.
We always aim to provide the smoothest delivery possible, and we’ll do our best to minimize additional charges.
If you're unsure about your country’s import regulations, feel free to contact us before placing your order — we’re happy to help.
RETURNS
Once we receive and inspect your returned item, we’ll notify you by email.
Approved refunds will be issued to your original payment method within 5–10 business days, depending on your bank or payment provider.
Currently, we do not offer direct exchanges.
If you'd like a different item, we recommend returning your original purchase and placing a new order. This ensures the fastest processing and availability.
We hope you love your piece, but if something isn’t quite right, you may request a return within 14 days of receiving your order.
To be eligible for return, items must be:
- In their original condition
- Unworn
- With all original packaging
Return Shipping:
- If your return is due to a product defect or quality issue, we’ll cover the return shipping cost.
- If the return is for personal reasons (e.g., change of mind or wrong size), the return shipping cost will be the customer’s responsibility.
To begin your return, please contact us at：💌 luminique@lumegems.com
with your order number and a short explanation. We’ll guide you through the process.
If you're unsure whether your issue qualifies as a product quality issue,
please refer to our "Our Quality Promise" for more details and examples.
JEWELRY CARE
To keep your Luminique piece radiant for years to come:
- Store each piece separately in a soft-lined pouch or box to avoid scratches or tangling.
- Avoid contact with water, perfume, lotion, or other chemicals.
- Gently wipe with a soft cloth after wear to remove any residue.
- Keep in a cool, dry place away from direct sunlight.
Our sterling silver pieces are carefully plated and require thoughtful care to preserve their shine.
You can find further advice on how to care, store and clean your jewelry on our "Materials & Care" page.
With a little attention, your jewelry will remain a quiet companion through every chapter.
PRODUCT SIZING
If you're unsure which size to choose, just check the "Size Guide" on each product page — you'll find detailed measurements and fit notes for that specific piece.
Many of our necklaces and bracelets feature extender chains, offering 3–5 cm of flexibility so you can wear your jewelry at your ideal length.
Please check the "Size Guide" section on each product page for specific details.
If your jewelry doesn’t fit quite right:
- You may return it within 14 days of receiving it, provided it’s unworn and in original condition.
- Exchange availability depends on stock — please contact us first before sending it back.
- For custom-sized or engraved items, returns may not be accepted unless there's a defect.
CAN'T FIND WHAT YOU'RE LOOKING FOR?
If you couldn’t find the answer you were looking for, feel free to reach out to us at luminique@lumegems.com
We’re always here — ready to help, ready to listen. Because at Luminique, you're never just placing an order. You're starting a conversation.